Frequently Asked Questions

How Can We Help You?

Ordering and Payment

  • How do you bill for a one time purchase of Tendera-OB?

    A one time purchase of Tendera-OB is a three month supply. Your credit card will be charged $24.99 once per month for 3 months.

  • How much do you charge for shipping?

    For all products, standard shipping is FREE. And is delivered in 3-5 days. Expedited shipping is a flat fee of $12.99 and delivery is 2-3 days.

  • How can I get a refund?

    Please email us at customercare@bongeopharma.net requesting a refund and we will process your request promptly.

  • How do I place an order?

    It is easy. Select the product, quantity you want and click proceed to checkout. You may need to create an account, you will need to have your credit card handy to proceed with the checkout procedure.

  • Can I make changes to my order after I have submitted it?

    After an order is processed, it cannot be changed. Please contact our customer care department customercare@bongeopharma.net we will be happy to assist you.
  • Can I cancel my order once it has been submitted?

    After an order is processed, it cannot be changed. Please contact our customer care department customercare@bongeopharma.net we will be happy to assist you.
  • What if I have a problem with my order or want to add a product to my order after it has already been placed?

    Contact our customer care department as soon as possible for instructions customercare@bongeopharma.net
  • Can I return my order?

    Our goal is for every customer to be completely satisfied with their purchase, returns are accepted if that is not the case. Contact our customer care department customercare@bongeopharma.net and they provide instructions.
  • When am I charged for the items that I order?

    Once an order has proceeded through checkout, it is billed at that time.
  • I order the same products each time. Can I be set up to receive them automatically?

    Tendera-OB has an auto ship option, other products do not at this time.
  • Can I view orders I've placed in the past?

    It is easy. You will receive an email after your order is placed. That email contains a link and order number where you can track your order. If you have an account with us you can also log in to your order, select My Orders and check the status of this order or previous orders.
  • What forms of payment do you accept?

    We accept all major credits cards for all products. In addition, you may use Amazon Pay or PayPal for all products except Tendera-OB.
  • Is my credit card information kept secure?

    We use industry leaders and nationally known payment processors Amazon Pay, Pay-Pal and Braintree to process payments. Please see their policies and procedures for detailed information. BonGeo Pharmaceuticals Inc., does not keep nor store credit card information and security is of utmost importance to us and our partners.
  • How can I find out the status of my order?

    It is easy. You will receive an email after your order is placed. That email contains a link and order number where you can track your order. If you have an account with us you can also log in to your order, select My Orders and check the status.

Accounts

  • Do I need to set up an account to shop on the website?

    Tendera-OB customers set up an account because of auto shipping and monthly billing. All other customers can either create an account or checkout as guest.

  • I have changed my address, email address and/or credit card. How do I change my account information?

    It is easy. Log in to your account. Once in, select My Account. Go to whatever section needs an update and select edit.

  • I've forgotten the password for my account. What should I do?

    On the Top of the Homepage, select My Account. Use your email address for this account and select forgot password.

Shipping

  • When will my order ship?

    Usually within 24 hours.

  • Where are you shipping my order from?

    All orders are shipped from New Jersey.

  • What shipping carriers do you use?

    We use major national carriers including the U.S. Postal service.

  • What are your shipping options? How much does each cost, and how long will it take?

    Standard shipping is free and takes 3-5 days; expedited shipping is 2-3 days and costs $12.99.

  • Will you notify me when my order has been shipped?

    After your order is processed, you will receive an email with shipping details.

  • Can I ship to an address other than my own?

    Sure. As you process your order, fill out the section “Ship To” with the address for shipping. It may be different than the billing address but that is okay with us.

Auto Ship Service

  • What is Auto Ship?

    Tendera-OB Auto Ship is a great choice for busy moms and moms to be. No more trips to the busy stores and pharmacies. No potentially high copays and deductibles, no pharmacy lines. Tendera-OB is delivered right to your door in a 3 month supply. Every 3 months you receive your next Tendera-OB supply. Your credit card will be billed monthly $23.49 (3 monthly payments per bottle) and that includes shipping.The Tendera-OB Auto Ship Plan is easy to cancel and your satisfaction is guaranteed. Since prenatal vitamins like Tendera-OB are recommended from pre-conception through the breastfeeding stage, many women find the Auto Ship Plan easy, convenient and inexpensive. It makes your busy life a little easier.

    *Current pricing as of 08/15/19.  Auto-Ship Pricing Policy: Price per bottle will remain at least 6% below the One Time Delivery price at the time of shipment, for as long as you are participating in the Auto-Ship Program. 

  • How do I join Auto Ship?

    Auto Ship is an option during the check out process for Tendera-OB. Simply select Auto Ship and follow the steps. Auto ship can be cancelled at any time.To Cancel Auto Ship, click on "My Account" at the top of the homepage and select "Tendera-OB Payment Status". Click "Edit" under "Change Order or Credit Card". Click the Cancel button.

  • How much will I be charged for every Auto Ship order?

    Your credit card is charged $23.49 monthly (3 monthly payments per bottle) and that includes shipping. You can cancel by managing your account on our website. Cancellation will take effect after the 3rd and final payment has been made on the last bottle shipped to you. To Cancel Auto Ship, click on "My Account" at the top of the homepage and select "Tendera-OB Payment Status". Click "Edit" under "Change Order or Credit Card". Click the Cancel button.

  • How can I manage my Auto Ship orders?

    Tendera-OB is delivered right to your door in a 3 month supply. Approximately, every 3 months you receive your next Tendera-OB supply. Your credit card will be billed monthly $23.49 and that includes shipping. To Cancel Auto Ship, click on "My Account" at the top of the homepage and select "Tendera-OB Payment Status". Click "Edit" under "Change Order or Credit Card". Click the Cancel button.

General

  • How do I contact customer service?

    It is easy. The best way to get in contact is to email customerservice@bongeopharma.net You should also review our FAQs which contain many answers to common questions. In addition, click on "My Account" at the top of the homepage for information about your account and past orders. If you still need help, call 1-844-640-7607.

  • What is your return policy?

    Our goal is to have each customer satisfied and to make your life a little easier. To return a product simply, contact our customer care team (customercare@bongeopharma.net) and we will credit your account as soon as possible and provide return information.

  • What should I do if my items arrive damaged or defective?

    If an order arrives damage or defective contact customercare@bongeopharma.net immediately and we will replace and resend.

  • What should I do if I received the wrong item?

    If an order is incorrect contact customercare@bongeopharma.net immediately and we will correct and resend promptly.

  • What is your privacy policy?

    To review our Privacy Policy, go to Homepage and select Privacy Policy at the bottom. It is all there for your review.

  • Is my credit card information kept secure?

    We use industry leaders and nationally known payment processors Amazon Pay, Pay-Pal and Braintree to process payments. Please see their policies and procedures for detailed information. BonGeo Pharmaceuticals Inc., does not keep nor store credit card information and security is of utmost importance to us and our partners.